Customer Appreciation Note from Connie Elder:
"We value your input and we care about your experience on our website. We designed it ourselves and take pride in knowing that you are getting all the information you need and want. Please contact us anytime if you need assistance or if you have a question. After all, without you we wouldn't have a company!"

Customer Service Hours
Our stated customer service hours are 9am-5pm Central Standard Time, Monday through Friday. We are one hour behind New York City and two hours ahead of Los Angeles.

Terms of Payment
All orders must be paid by Major Credit Card. We accept Visa, Mastercard, American Express and Discover.

How to Order
Online: Click on a Product Channel from the home page or in the left-hand column. Select the products you would like to order. Go to the Checkout Screen to complete your order. Use the easy to follow directions.

If you have any difficulty, email us at info@connieelder.com,
or call 866-547-6269 to speak with a customer service representative.

Prices
Prices are subject to change without notice.

About Overnight Orders: Our overnight carrier is DHL.
DHL does not deliver on Saturday or Sunday.
Overnight orders placed after 4pm CST, Monday - Thursday will ship out the following day.
Overnight orders shipped out on Friday will not arrive until Monday.
Overnight orders placed after 4pm CST on Friday will be shipped out on Monday and arrive to you on Tuesday (unless there is a holiday).

Not all zip codes qualify for overnight delivery.
Please contact us with any questions: 1-866-547-6269

Special Note for International Customers: International Packages cannot be marked as "Gifts" on the Customs Declaration Forms required by the United States Postal Service. Therefore, some international-bound packages may be subject to Customs Duties (in which case you may need to pay a fee). We are not responsible for items delayed in customs or any fees associated with customs duties in other countries. Thank you!

Return Policies
We CANNOT accept returns. If you receive the wrong size or color in an item, you may exchange it for the correct item at no charge when your request in writing is received within 30 days of your order date. Replacements will be shipped within 30 days after we receive your return. Please Note: Defective goods will be replaced once it is returned with the same style. Please call with any questions.

Privacy Statement
Connie Elder International has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, and to administer our Website.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like email addresses) and financial information (like their credit card numbers). Contact information from the order forms is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Your personal information will not be sold or distributed.